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FAQ
The short answers to what people ask most. Tap a question to open it.
The pieces
Is everything pre-owned?
Almost everything. Each listing shows its condition, from New with tags through Good. Every piece is a single item, so there's exactly one available.
What do the condition grades mean?
- New with tags: never worn, original tags attached.
- Like new: worn once or twice, no visible wear.
- Excellent: lightly worn, no flaws worth noting.
- Good: normal wear. Any flaws are noted in the description.
How do I know if it fits?
Sizes vary across brands and years, so compare the measurements on the listing (where available) with a piece you own that fits well.
Are the model photos real?
Every listing includes photos of the actual piece you'll receive, along with its size, condition and any measurements.
Shipping & returns
How much is shipping?
$7.95 for the first piece and $3.95 for each additional piece. Orders ship within 2–5 business days and usually arrive 3–8 business days after that; multi-piece orders may arrive in separate packages. See Shipping & returns.
Can I return something?
All sales are final, unless the item arrives significantly not as described. In that case, contact us within 7 days of delivery.
Buying
Can you hold an item for me?
Sorry, we can't. Every piece is one of one, and it's yours once checkout is complete.
What if a piece I ordered is no longer available?
It's rare, but if it happens we'll email you right away and refund that piece in full, including the shipping it added. Refunds usually appear in 5–10 business days.
Are you affiliated with the brands you sell?
No. We're an independent reseller of pre-owned clothing. Brand names are used only to describe the items.
Still have a question?
Email hello@thriftoutfitters.com and we'll reply within one business day.
Every piece is one of one
When it sells, it's gone. New pieces land every week.